Return Policy

At KuKirin Escooter Parts Store, we stand behind the quality of our authentic components. If you are not entirely satisfied with your purchase or have accidentally ordered the wrong part, here is everything you need to know about our return and refund procedures.

At a Glance: Returns & Refunds

  • Timeframe: 14 days from the date of delivery to initiate a return.
  • Restocking Fees: Zero. We do not charge hidden fees for processing returns.
  • Freight Costs: We cover shipping for defective/incorrect items; the buyer covers shipping for change-of-mind returns.

1. Acceptable Conditions for Return

To qualify for a return or replacement within the 14-day window, your situation must meet one of the following criteria:

  • Out-of-Box Defects: The component arrived damaged or exhibits a manufacturing flaw.
  • Fulfillment Errors: We shipped a different part than what was stated on your order confirmation.
  • Buyer's Remorse: You no longer need the item, provided it is brand new, uninstalled, and still sealed in its original packaging.
  • Initial Faults: A defect becomes apparent immediately upon proper installation and first use.

2. Who Pays for Return Shipping?

We believe in a fair allocation of shipping responsibilities:

  • Store Fault: If we made a mistake or the product is genuinely defective, we take full responsibility and will cover all return transit costs.
  • Personal Reasons: If you are returning an item because you ordered the incorrect component for your scooter model or simply changed your mind, you will be responsible for the return shipping fees.

3. Exceptions (Non-Returnable Items)

For safety and quality assurance, we cannot accept returns under the following conditions:

  • Parts that show signs of use, physical damage, improper installation, or modification by the user.
  • Items returned without their complete original boxes, hardware, or included manuals.
  • Any components specifically designated as "Final Sale" or "Non-Returnable" at the time of purchase.

4. Note on Batteries & Electronic Components

When purchasing replacement batteries, please remember that the estimated riding range is based on controlled factory environments (e.g., 60 kg rider, 25°C, flat urban roads). Real-world performance will naturally differ based on weight and terrain. We only accept battery returns if our technicians can verify a genuine manufacturing defect causing severe abnormal performance drops.

5. Step-by-Step Return Instructions

To make the process as seamless as possible, please follow our standard return workflow:

  1. Reach Out: Send an email to info@kukirinescooterparts.com or use our Contact Us page. Please include your order number, the reason for returning the item, and clear visual evidence (photos/videos).
  2. Get Your Label: Once your request is authorized, we will send you a Pre-Paid Shipping Label along with the designated return facility address. (Note: If your return is for personal reasons, the cost of this label will be deducted from your final refund amount. Please do not arrange your own shipping.)
  3. Box It Up: Securely pack the component inside its original packaging to prevent transit damage. Attach the provided prepaid label to the outside of the box.
  4. Dispatch: Hand the package over to the assigned courier within 7 days of receiving your authorization.
  5. Inspection: Our technical team will inspect the returned part upon arrival to finalize the refund.

*Important: We operate multiple designated processing facilities. Please never return a package to the sender's address without prior authorization from our support team, as unauthorized returns cannot be tracked and will not be refunded.

6. Receiving Your Refund

After your returned item clears our warehouse inspection, your refund will be authorized within 5 to 7 business days. The funds will be credited directly back to your original payment method. Please allow an additional 3 to 5 business days for your banking institution to process and clear the transaction.

7. Modifying or Canceling an Order

You may cancel your order free of charge, provided it has not yet been processed for dispatch (i.e., no tracking number has been generated). Once a package leaves our facility, the shipment cannot be intercepted. In such cases, you will need to receive the package and initiate a standard return, bearing the round-trip freight costs.

8. Need Assistance?

This policy is strictly applicable to purchases made on www.kukirinescooterparts.com. If you require further assistance or have questions regarding a specific part, our dedicated team is here to help.