Shipping policy
Processing and Delivery Timeline
- Processing Time: 1–2 Business Days
Orders are processed and dispatched within 2 business days (Monday–Friday).
- Delivery Time (Once Shipped): 5–10 Business Days
Parts are shipped directly from our central manufacturing facilities. Please allow 5-10 business days for transit. Delivery times are estimates and may be affected by regional public holidays.
Shipping Costs
- Free Shipping: For orders with a total value over €39.
- Standard Shipping: A flat rate of €15 applies to orders under €39.
Shipping Partners & Coverage
We ship to addresses across Europe. Deliveries are handled by UPS and local partner carriers.
Shipment Notification
Once your order is dispatched, you will receive a confirmation email containing the shipment date, the tracking number, and a direct tracking link.
Key Policies and Information
- Taxes & Duties: You do not need to pay any customs duties or VAT. All import taxes and clearances are handled by us prior to delivery. There are no additional fees upon arrival.
- Package Tracking: You can monitor the status of your delivery using the tracking link provided in your shipment confirmation email.
- Delivery Issues: If the carrier is unable to complete the delivery, they will typically leave instructions for scheduling a redelivery or collection at a local pickup point.
- Liability: If your package is lost or arrives damaged, please contact our support team at info@kukirinescooterparts.com. We will coordinate with the carrier to resolve the issue.